standard The Danger of Thinking the Possible, Impossible

Ever decided against doing something big or meaningful because a “what-if” thought convinced you it would never work? If your answer is yes, you’re not alone. For instance, early in my speaking career a mentor of mine, Brian Copeland, used to forward me applications to speak at different real estate conferences. I would always apply, […]

standard Scenes from an Italian Restaurant: a lesson in sales

Years ago, I served tables at a bustling Italian Restaurant. The weekends were especially crazy. Greeting tables, taking orders, making change for a $100—it was total hysteria. I remember they used to have us shout “Corner!” whenever we approached a crossing to prevent staff with hands full of plates or drinks from crashing into one […]

standard 3 Mindsets to Exceed Customer Expectations

Customer service isn’t just a list of items—of things we do and mark complete. It is a mindset, the result of which fosters an exceptional experience and leaves a lasting impression… it delights. Real estate professionals of this mindset never stop striving toward creating better customer experiences—they simply don’t settle. In mathematics, there’s a phenomenon […]

standard The Deceptive Power of Praise

“Continuous effort—not strength or intelligence—is the key to unlocking our potential” (Winston Churchill). In both life and business there are two views about intelligence; one which believes in the capacity for improvement and another which does not. Carol Dweck is author of the book “Mindset: The New Psychology of Success” and a leading scholar in […]