standard 3 Mindsets to Exceed Customer Expectations

Customer service isn’t just a list of items—of things we do and mark complete. It is a mindset, the result of which fosters an exceptional experience and leaves a lasting impression… it delights. Real estate professionals of this mindset never stop striving toward creating better customer experiences—they simply don’t settle. In mathematics, there’s a phenomenon […]

standard 4 Services Sellers Demand that Can’t Be Guaranteed

In this business, trust and expertise are interdependent. The basis of the client-relationship, that is, the exchange of value, is the agent’s ability to assist the client in achieving his/her goal(s). However, without trust, what amount of confidence does the client actually place in the agent’s expertise? Very little, most likely. Genuine acts of service, […]